At Malaragam, we strive to provide the highest quality flowers and ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. Please review our refund policy below for more details.
Damaged or Defective Products: If your flowers arrive damaged or defective, please contact us within 24 hours of delivery with a photo of the damaged item and your order number. We will arrange for a replacement or a full refund.
If you receive the wrong product, please notify us within 24 hours of delivery. We will arrange for the correct product to be sent to you at no additional cost or offer a full refund.
If your order does not arrive on the specified delivery date, please contact us immediately. Refunds or replacements for late deliveries will be considered on a case-by-case basis, taking into account the impact on the quality of the flowers.
Orders can be cancelled within 24 hours of placement for a full refund. Orders cancelled after this period may incur a restocking fee, depending on the stage of processing.
Change of Mind: We do not offer refunds for change of mind after the flowers have been delivered.
If the recipient is not available to accept the delivery and the flowers are left at the specified location, we are not responsible for any subsequent loss or damage.
Refunds will not be issued if the delivery address provided was incorrect. Please ensure all delivery information is accurate when placing your order.
Contact Us: Reach out to our customer service team at contactus@malaragam.in or call us at 9500846162 within the eligible time frame.
Provide Information: Include your order number, a detailed description of the issue, and any relevant photos.
Our team will review your request and respond within 2 business days with the next steps.
Approved refunds will be processed within 5-7 business days and credited to the original method of payment.
Replacement orders will be processed and shipped as quickly as possible, typically within 1-2 business days.
If you have any questions or need further assistance with your order, please do not hesitate to contact our customer support team.
Email: contactus@malaragam.in
Phone: 9500846162
Hours of Operation: 24 hours a day, 7 days a week
