Shipping Policy

Order Processing

• Orders placed on Malaragam, Malaragam Store, and through the Malaragam Deliveryman App are processed within 5 minutes to 3 days, depending on the type and volume of orders.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods and Delivery Times

• Orders are delivered within 5 minutes to 3 days based on the type and volume of orders.
• Same-Day Delivery: Available for select locations if the order is placed before 12 PM local time.

Shipping Rates

• Shipping rates vary based on the delivery method chosen and the destination of the order.
• Same-day delivery incurs additional charges based on the distance and size of the order.

Delivery Areas

• Malaragam delivers to most locations within India. Certain remote or rural areas may have longer delivery times or limited service availability.
• Customers can check delivery availability for their area at the time of checkout.

Order Tracking

• Customers will receive a confirmation email with tracking information once their order has been shipped.
• Orders can be tracked through the Malaragam app or website using the tracking number provided.

Delivery Issues

• If a delivery attempt is unsuccessful, our delivery partner will attempt redelivery up to two additional times.
• If the order cannot be delivered after three attempts, it will be returned to our warehouse and the customer will be contacted to arrange a re-delivery or cancellation.

Damaged or Missing Items

• If an order arrives damaged or with missing items, customers should contact Malaragam customer service within 48 hours of delivery.
• We will arrange for a replacement or refund as necessary.

Contact Us

For any questions or concerns regarding shipping, please contact Malaragam customer service at contactus@malaragam.in or call our helpline at +91-9500846162.
By placing an order with Malaragam, you agree to the terms outlined in this Shipping Policy.